As a new director

If you're joining your first board of an organization, whether public, private company or non-profit, you may be wondering about etiquette. When is it appropriate to ask a question, or make a comment and when not and how to do it? Here are a few pointers:

1. Before your first meeting you should take advantage of getting meetings with other directors and managers and ask them as many background questions as you can to get yourself up to speed. If the company or organization doesn't come with these appointments, ask for them yourself.

2. Be aware of and respect the agenda. The Chair and CEO have (hopefully) put some thought into the agenda and what needs to be covered at that meeting. Even better is an indication of the time on the agenda that the Chair expects the item to take so if it is a 10 minute item you know that you won't have the opportunity to dig into deep philosophical questions behind it. You should, however, indicate if you feel you would like to learn more about the issue off-line or if you feel that the item should be revisited at another point in time. This latter comment should then be minuted so that the board remembers to revisit it.

3.  As a wise person once said (and I'm looking up the name), feel free to disagree but don't be disagreeable. Tone and how you phrase your comments are key to keeping yourself an effective member of the board. Too many non-constructive, negative or cynical remarks can drain the board of energy to get things done. On the other hand, too many sweet positives wastes time and dangerously misleads. If you don't have anything to add that is relevant, then don't feel you need to say anything. Watch out for cultural issues too -- there will be differences across countries. For example, the Dutch are generally much more blunt than Americans from my experience.

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